Frequently Asked Questions
Everything you need to know about shopping with Catlink EU.
What is the standard shipping time for orders within the EU?
We offer expedited shipping across Europe. Typically, orders are processed within 24 hours and delivered within 3-5 business days depending on your specific location.
What is your return policy for fashion items?
We offer a 30-day return window. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a full refund.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional European payment methods such as Klarna and iDEAL.
Are your materials sustainably sourced?
Catlink EU is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections to minimize our environmental footprint.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.